Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Items must be:

• In original condition
• Unworn and unwashed
• With all original tags attached
• In original packaging

To initiate a return:

• Contact our customer service team
• Receive your return authorization
• Package items securely
• Ship using provided return label

Shipping
To return your product, please mail your product to:

Rusty Pearl Boutique

1300 U.S Highway 87
Dalhart TX 79022

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your Rusty Pearl Account or in-store credit, within 5-7 business days.

The following items cannot be returned:

• Final sale items
• Personalized or customized products
• Intimate apparel
• Gift cards